Troubleshooting
The messages of the integration and what to do about each.
On this page
Messages
| Message | What to do |
|---|---|
| The API is not enabled for your account yet. | The beta is limited to a few accounts. Request access. |
| Spooly Pro has expired. | The values return once Pro is active. The key stays valid. |
| The key is wrong or has been revoked. | Create a new one in Spooly or sign in again. |
| Spooly only allows this connection to read. | Sign in again and keep “Also allow changes” on. With a key: create a new one with “May also change”. |
| Home Assistant has no address that Spooly can send you back to. | Check the setup of My Home Assistant, or use “Enter a key”. |
| This is a different Spooly account than the one that was set up. | Sign in with the same account. |
| This Spooly account or key is already set up. | An account can only be set up once. Use the existing entry. |
| You have reached today’s limit of calls. | It continues after midnight (UTC). “Calls today” shows how much is used. |
| Spooly is limiting changes right now. | Wait the number of seconds it names and let the automation write less often. |
| This spool has no empty spool weight yet. | Set the tare in Spooly, or use grams instead of gross_. |
| The gross weight must be larger than the empty spool weight. | Probably no spool is on the scale. Narrow the automation down with a condition. |
| Slots can only be changed while the slot autopilot is active in Spooly. | Reading still works, changing needs an active slot autopilot. |
| The printer reports a different color in the slot than the spool has. | If the assignment is right anyway, set confirm_. |
| The spool is probably in a running print. | Wait until the print is finished. |
| Several storage locations have this name. | Use the full path or the ID. |
| Pick the device of a spool. | Printers and the Spooly device do not work here. |
Spooly does not show up under “Add integration”
- Restart Home Assistant after the installation. Only then does it know the new integration.
- Clear your browser cache or reload the page if the list still comes up without Spooly.
No slots visible
The integration shows only slots that Spooly delivers. Spooly has to know the loading of the printer, such as the AMS of Bambu Lab or the ACE of Anycubic. A printer without slot data does not appear.
Without an active slot autopilot, Spooly lists only loaded slots: for Bambu Lab what the printer reports, for other manufacturers the assignments you made in the app. Assign a spool to the slot there, and it appears after the next poll. With an active slot autopilot, empty slots come too.
A slot is missing
If two printers have the same name, only the first slot with that name appears. Give the printers different names in Spooly.
Diagnostics and log
In the menu of the integration under Settings, Devices & services, Spooly you download the diagnostics. Keys, tokens, account ID, spool names, storage locations, printers and slots are redacted in it. In the same menu you switch on debug logging.
Send both along when you report a problem: on GitHub or to support@spooly.eu.