Question 1

What is Spooly?

Accepted Answer

Spooly is a modern web app for managing your 3D printing filaments. With Spooly, you keep track of your entire filament collection, track consumption with every print, and always know when it's time to order new material.

Spooly was specifically designed for 3D printing enthusiasts and businesses who want to professionalize their material management. The app works on all devices - desktop, tablet, and smartphone.

Question 2

Who is Spooly for?

Accepted Answer

Spooly is suitable for all 3D printer owners:

- Hobbyists: Keep track of your filament collection and never forget what colors you have.
- Heavy users: Automatically track your usage and see exactly how much material you use per month.
- Bambu Lab users: Benefit from automatic cloud synchronization of your print jobs.
- Small businesses: Calculate print costs, separate private and commercial jobs, and keep track for your accounting.
- Maker spaces & schools: Manage filaments for multiple printers and users in one place.

Question 3

What devices does Spooly work on?

Accepted Answer

Spooly is a Progressive Web App (PWA) and works on all modern devices:

- Desktop: Chrome, Firefox, Safari, Edge on Windows, macOS, and Linux
- Tablet: iPad, Android tablets
- Smartphone: iPhone, Android phones

You can also install Spooly as an app on your home screen. Go to spooly.eu, open the browser menu, and select "Add to Home Screen".

Question 4

How is Spooly different from an Excel spreadsheet?

Accepted Answer

Excel or Google Sheets can work for simple lists, but Spooly offers many advantages:

- Automatic tracking: For Bambu Lab printers, usage is recorded automatically
- QR codes: Print labels and scan them for instant access
- Moisture tracking: Material-specific warnings when you should dry
- Multi-color support: Manage multi-colored filaments properly
- Photo import: Take photos of invoices - AI recognizes the data
- Cloud sync: Access from anywhere, automatic backups
- Cost calculation: Automatic calculation of print costs

Question 5

Do I need to install an app?

Accepted Answer

No, Spooly works directly in the browser - no installation needed! You simply go to spooly.eu and can get started right away.

Optionally, you can install Spooly as a PWA (Progressive Web App) on your device. This gives you faster access and an app-like experience, but it's not required.

Question 6

Is Spooly free?

Accepted Answer

Yes, Spooly has a free version with many useful features:

Free includes:
- Manage up to 20 filaments
- Moisture tracking
- QR code scanner
- Basic statistics
- Manual usage tracking

Bambu Lab Cloud Sync is available for free to all users. For unlimited filaments and AI photo import, there's Spooly Pro.

Question 7

How much does Spooly Pro cost?

Accepted Answer

Spooly Pro comes in three variants:

- Monthly: €2.99/month - Flexible, cancel anytime
- Yearly: €28.70/year - 20% savings compared to monthly
- Lifetime: €99.99 one-time - Pay once, use forever

All Pro variants include the same features. With the Lifetime version, you pay once and have permanent access to all Pro features, including future updates.

Prices may vary by country. At checkout you will see the price in your local currency.

Question 8

Is there a free trial?

Accepted Answer

Yes! Every new user automatically gets 14 days of free access to all Pro features.

You don't need to provide a credit card and there are no automatic charges. After the trial, you'll be switched to the free version if you don't upgrade.

Question 9

Which payment methods are accepted?

Accepted Answer

We use Stripe for secure payment processing. The following payment methods are accepted:

- Credit card (Visa, Mastercard, American Express)
- Debit card
- Apple Pay
- Google Pay
- SEPA direct debit (for yearly and lifetime subscriptions)
- Klarna (in selected countries)

Your payment details are never stored on our servers - Stripe manages them securely for you.

Question 10

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time. After cancellation, you will continue to have access to the Pro features until the end of your paid period. After that, you will be switched to the free version.

Cancellation is done in the account settings under "Manage Pro". If you have any problems, our support team can help you at support@spooly.eu.

Question 11

Are there discounts for schools or maker spaces?

Accepted Answer

Yes! For educational institutions, maker spaces, and non-profit organizations, we offer special conditions. Contact us at support@spooly.eu with information about your organization.

Question 12

How does Bambu Lab synchronization work?

Accepted Answer

Spooly can connect to your Bambu Lab Cloud account and automatically import your print jobs. Here's how it works:

1. Connect your Bambu Lab account in settings
2. Spooly regularly fetches your print history
3. New completed prints appear in Spooly
4. Filament usage is automatically deducted from the corresponding filament

You no longer need to manually enter usage - Spooly does it automatically for you!

Question 13

Which Bambu Lab printers are supported?

Accepted Answer

All Bambu Lab printers with cloud connection are supported:

- Bambu Lab X1 Carbon
- Bambu Lab X1
- Bambu Lab P1S
- Bambu Lab P1P
- Bambu Lab A1
- Bambu Lab A1 Mini

The requirement is that your printer is connected to the Bambu Lab Cloud and you send print jobs via Bambu Studio or the mobile app.

Question 14

Are my Bambu Lab credentials stored?

Accepted Answer

Your password is never stored. When connecting, a temporary access token is requested from Bambu Lab - only this token is stored encrypted (AES-128, Fernet) in our database.

The token only allows retrieving your print history - no other actions like printing or changing settings. You can disconnect at any time in the settings - the token is then deleted immediately.

Question 15

Does Spooly also work with local LAN mode?

Accepted Answer

Automatic synchronization requires the Bambu Lab Cloud connection. If you use pure LAN mode, prints are not synchronized automatically.

However, you can still enter usage manually. Many users use a "hybrid mode": cloud for Spooly tracking, but local printing for speed.

Question 16

How often are prints synchronized?

Accepted Answer

Spooly automatically checks for new print jobs every 30 minutes. You can also trigger a synchronization manually by clicking "Sync now" in the settings.

New prints typically appear within a few minutes after the print is completed.

Question 17

What does moisture tracking mean?

Accepted Answer

Many filaments are hygroscopic - they absorb moisture from the air. This can lead to print problems like stringing, bubbles, or poor layer adhesion.

Spooly tracks for each filament:
- The opening date of the packaging
- The time since the last drying
- The material-specific decay factor (Nylon needs drying faster than PLA, for example)

You can see at a glance which filaments you should dry before using them.

Question 18

How do the QR code labels work?

Accepted Answer

You can print a QR code label for each filament in various sizes (38mm, 50mm, 62mm). The label contains:

- A unique QR code
- Filament name and color
- Material type

When you scan the code (with the integrated scanner or your phone camera), the filament detail page opens directly in Spooly. This gives you instant access to all info like remaining amount, last print, price per kg, etc.

Question 19

What is the AI photo import?

Accepted Answer

With the AI photo import (Pro feature), you can add filaments by taking a photo. This works for:

- Invoices/delivery notes: Take a photo of your Amazon/retailer invoice - the AI automatically recognizes manufacturer, material, color, weight, and price.

- Filament spools: Take a photo of the label on the spool - the AI reads out the information.

The recognized data is pre-filled and you can correct it if needed before saving the filament.

Question 20

Can I manage multi-colored filaments?

Accepted Answer

Yes! Spooly supports multiple filament types:

- Single color: Normal filaments with one color
- Multicolor/Rainbow: Filaments with a color gradient along the length
- Dual-Color: Two colors, e.g. two-tone or coextruded
- Marble/Mix: Mixed colors like marble effect

For multi-colored filaments, you can specify all colors, and the display in Spooly shows the corresponding color gradient.

Question 21

Can I import my Spoolman data?

Accepted Answer

Yes! If you have been using Spoolman, you can import your complete database to Spooly:

- SQLite import: Export your Spoolman database as an SQLite file and import it into Spooly
- JSON import: Alternatively, you can export and import your data as JSON

All filaments, manufacturers, and usage data are transferred. The import can be found in the settings.

Question 22

Is there a cost calculation?

Accepted Answer

Yes, Spooly automatically calculates the costs for each print based on:

- Material costs: Based on the purchase price of your filament
- Amount used: In grams, recorded automatically or manually

With Pro you can additionally:
- Calculate electricity costs (based on print time)
- Include labor time (with your hourly rate)
- Calculate wear
- Separate private and commercial prints

Question 23

Where is my data stored?

Accepted Answer

Your data is securely stored in the EU:

- Database: MongoDB Atlas, data center in Frankfurt (Germany)
- Encryption: All data is encrypted in transit (TLS/SSL)
- Passwords: Stored hashed with bcrypt - even we cannot read them
- Backups: Daily automatic backups

We never sell your data to third parties. See our complete privacy policy for details.

Question 24

Can I export my data?

Accepted Answer

Yes! You can export your data at any time:

- Filament list: As CSV for Excel/Sheets
- Print history: As CSV or JSON
- Complete export: All your data as JSON

The export can be found in settings under "Export Data".

Question 25

Can I delete my account?

Accepted Answer

Yes, you can completely delete your account and all associated data at any time. Go to account settings and select "Delete Account".

After deletion, all your data will be irrevocably removed from our systems within 30 days. Recovery is not possible after that.

Question 26

What happens to my data when I cancel?

Accepted Answer

When you cancel your Pro subscription:
- Your data is preserved
- You still have access to the free version
- Filaments above the free limit (20) are not deleted, but you cannot add new ones

If you want to delete your account completely, you have to do that separately in the settings.

Question 27

How do I import filaments from a CSV file?

Accepted Answer

You can import filaments via CSV. Your CSV should contain the following columns:

- name (required)
- material (e.g. PLA, PETG, ABS)
- color (color name)
- manufacturer
- weight (total weight in g)
- remaining (remaining weight in g)
- price

Go to Settings > Import > Select CSV. Spooly shows you a preview before the import.

Question 28

Can I switch from Spoolman to Spooly?

Accepted Answer

Yes! Switching from Spoolman is easy:

1. Export your Spoolman database (SQLite or JSON)
2. Go to Settings > Import > Spoolman in Spooly
3. Select your export file
4. Check the preview and confirm the import

All filaments, usage data, and manufacturers are transferred. The process only takes a few seconds.

Question 29

Is there an iPhone/Android app?

Accepted Answer

Spooly is a Progressive Web App (PWA) that works like a native app. You don't need an installation from the app store:

1. Open spooly.eu in Safari (iPhone) or Chrome (Android)
2. Tap "Share" or the menu
3. Select "Add to Home Screen"
4. Spooly appears as an app icon

The PWA offers fast access, works offline for your filament list, and can scan QR codes.

Question 30

Can I scan QR codes with my phone?

Accepted Answer

Yes! Spooly has an integrated QR scanner that uses your phone's camera. You can also simply use the normal camera app - the recognized Spooly links automatically open the app.

The scanner also supports scanning multiple codes in a row, e.g. if you want to quickly check several filaments.

Question 31

Does Spooly work offline?

Accepted Answer

Partially. The PWA version caches your filament list so you can view it even without an internet connection.

For actions like entering usage, syncing, or adding new filaments, you need an internet connection. The changes are synchronized as soon as you are back online.

Frequently Asked Questions

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