Delete Account

Overview

This page explains how to delete your Spooly account and the associated data. You have two options: directly in the app or via email. In either case, your data will be removed in accordance with GDPR Article 17 (Right to Erasure) - except for data subject to legal retention obligations under Austrian law.

Method 1: Delete Directly in the App

If you can still access Spooly, this is the fastest way:

• Open Spooly and log in
• Tap your profile picture in the top right
• Select "Settings"
• Select the "Account" menu item (under "Danger Zone")
• Tap "Delete Account"
• Confirm the security prompt

Your account will be deactivated immediately and all associated data will be permanently removed from our databases within 30 days.

Method 2: Delete via Email

If you no longer have access to your account or prefer to request deletion in writing:

• Email support@spooly.eu
• Subject: "Account Deletion"
• Include the email address you registered with

We confirm receipt within 3 business days and complete deletion within 30 days. For security reasons, we send a confirmation email to the registered address before final removal.

What Data Will Be Deleted?

Account deletion permanently removes the following data:

• Profile data: email address, name, profile picture, account ID
• Filament inventory: all spools, custom manufacturer entries, custom filament types
• Print history: recorded print jobs, consumption statistics
• Projects and print planner data: 3MF files, plate data, auto-match assignments
• Storage locations: storage areas and their configuration
• Gamification: points, badges, challenge progress, leaderboard entry
• Push tokens: device identifiers for notifications (FCM/APNs/Web Push)
• BambuLab/Prusa/Klipper integrations: stored credentials and printer configurations (credentials are encrypted at rest and removed during deletion)
• Sessions: active login sessions on all devices
• Referral data: personal referral codes and referral relationships

What Data Must Be Retained?

Due to legal retention obligations in Austria, some data cannot be deleted immediately:

• Invoices and payment records (Stripe subscriptions): 7-year retention period under § 132 of the Austrian Federal Fiscal Code (BAO) and § 212 of the Austrian Commercial Code (UGB). These records are archived separately and no longer linked to your profile after account deletion.
• Server logs: technical access logs at our hosting provider Hetzner are kept for a maximum of 90 days.
• Anonymized statistics: aggregated, non-personalized data (e.g., "X spools were registered in May 2026") may be retained indefinitely.

Legal basis for this retention: Art. 6(1)(c) GDPR (compliance with legal obligations) in conjunction with § 132 BAO and § 212 UGB.

Processing Time

Deletion requests are fully processed within 30 days. In most cases, deletion is completed much faster - usually within 24 to 72 hours. You will receive a confirmation email upon completion.

Delete Individual Data Without Removing the Account

You do not need to delete your entire account if you only want to remove parts of your data. The following options are available:

• Delete individual filaments: open spool → three-dot menu → "Delete"
• Remove print jobs: Prints page → open entry → "Delete"
• Remove projects/plate data: Projects page → project → "Delete"
• Disable push notifications: Settings → Notifications → toggle off
• Disconnect printer integrations: Settings → Integrations → "Disconnect"
• Remove BambuLab credentials: Settings → Integrations → BambuLab → "Logout"
• Remove profile picture: Settings → Profile → "Remove image"

These options keep the account itself active and provide granular control over your data.

Questions?

If you have any questions about account deletion or data protection in general, feel free to contact us anytime. More details are available in our privacy policy at https://spooly.eu/privacy.